Can i obtain teleconsult services for my company?
Teleconsultation services are available for corporate clients with services coverage and fees dependent upon your needs. Please email a...
What if the doctor cannot see or hear me during the consult
In the event that this problem cannot be overcome, the Teleconsult should be aborted and no fees will be charged. You are advised to vi...
Is the consultation recorded whether in voice or video format?
Teleconsultation episodes are not recorded in Singapore.
Are my records and information secure? Where is it stored?
Security is paramount as a digital healthcare company. All records are kept secure in compliance with guidelines of the Personal Data P...
How do I access my past records?
Your past consultation records are available under the Records section of Minmed Connect app.
How do I make payment? How do I set this up?
Payment is accepted via credit card or paypal. You can set up your card payment upon registration or under your wallet settings within ...
Can I use the services through my Corporate Health Panel card? What are the charges like?
You can use our teleconsult service for selected corporate health panels. Charges will be the same as that you pay at our clinics. Deli...
Can I use the services as a patient with the CHAS card?
Teleconsultation for acute ailments is not covered by the CHAS card.
If you are a CHAS card holder and has been under our care for man...
What if I need an extension of my medical certificate?
If you continue to be unwell, further to the expiry of your medical certificate, you should seek a review with our doctors. Whilst the ...
Where can i obtain a physical copy of the MC/ invoice?
You can obtain a physical copy of the MC and/or invoice at any of our 8 clinics. This is not chargeable.