I was not home during medication delivery. What can I do?
If the parcel cannot be received, the package will be returned to our clinic. You may then choose to pick up the package from our clini...
Can I change my delivery timing or address?
Once the delivery courier has been triggered, the delivery timing and location cannot be amended. However, if the parcel cannot be rece...
Can someone else collect or receive the medication on my behalf?
Yes, you may. However, for security reasons, our courier will need the 6 digit delivery verification code on your Minmed Connect app in...
Must I purchase the medication prescribed?
No, you do not need to purchase the medication prescribed.
However, existing guidelines do not allow for electronic prescription of ou...
How do I obtain my medicine? Delivery or Pickup?
Medication will be delivered in a one use tamper-proof sealed bag to your address within 4 hours. Next day delivery will apply for tele...
What happens after the consult ends?
Your consultation ends when your doctor has explained the provisional diagnosis as well as the treatment plan. The video connection can...
What happens if I lose connection during the consult?
Video or voice connections may drop occasionally as they are contingent on connectivity speeds.
In the event that connection is lost t...
Can I turn off the video feed during a consult?
Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient.
The v...
What happens if the doctor determines that Teleconsultation is not suitable?
There will be situations where assessment of your condition via teleconsult cannot be achieved safely.
Our doctors will advise the nec...
Who are your doctors?
Our teleconsultation service is manned by a team of Doctors registered by the Singapore Medical Council.