What are the operating hours of the service?
Our Teleconsult operating hours are available 24 hours daily including Public Holidays.
Can I use the service when I am outside of Singapore?
The Minmed Connect app teleconsultation service is accessible in Singapore with an active internet connection. However, it's not availa...
How long is the waiting time?
The waiting time is dependent on the existing number of patients in the queue as well as the number of providers available. Our average...
How can I get a teleconsult for my child/ elderly parent?
Yes, you can get a teleconsult for a dependant in your family. During the profile set up, you may add a dependant (child/ senior) by fu...
Who can use the Minmed Connect app for Teleconsult? Are there age limits?
Anyone can use the Minmed Connect app for Teleconsultation. Consultation for those under 18 years of age should preferably be accompani...
What is Teleconsultation?
Teleconsult Doctor is the digital arm that complements the healthcare services offered by our chain of 8 clinics.The scope of services ...
What are charges like?
If you are using our services as your Corporate Panel clinic, you would pay the same amount as you would at our clinic physically. No a...
How do I obtain my MC/invoice?
Invoices, MCs and Referral letters will be sent within the app electronically. You can visit the records section where documents pertai...
Which conditions are unsuitable for Teleconsultation?
Teleconsult Doctor is designed to manage non-emergency medical issues.List of conditions NOT suitable for Teleconsult Doctor (non-exhau...
Which conditions are suitable for Teleconsultation?
List of conditions suitable for Teleconsult Doctor (non-exhaustive):
Sore throat, cough, runny nose, flu, fever.
Headache and migrain...